Refund Policy

Overview

At Cordiana, we strive to provide high-quality ERP solutions that meet your business needs. We understand that circumstances may arise where a refund is necessary, and we want to make that process as clear and straightforward as possible.

Eligibility for Refunds

Refund requests must be submitted within 30 days of your initial purchase or subscription payment. To be eligible for a refund, you must provide a valid reason for your request and have not excessively used the platform during the refund period.

Refund Process

To request a refund, please contact our support team at info@cordiana-sys.com with your account details and the reason for your request. Our team will review your request and respond within 5 business days. If approved, refunds will be processed to your original payment method within 10-14 business days.

Non-Refundable Items

Custom development work, third-party integrations, data migration services, and training sessions that have already been delivered are not eligible for refunds. Subscription fees for periods that have already elapsed are also non-refundable.

Cancellation

You may cancel your subscription at any time. Upon cancellation, you will continue to have access to the platform until the end of your current billing period. No refund will be issued for the remaining portion of the billing period.

Contact Us

If you have any questions about our Refund Policy, please contact us at info@cordiana-sys.com.